Contact and quote-call preparation

Before you call

• Full street address, community, building and unit number where relevant.
• Property type, affected rooms and whether the water is still entering.
• Known source or observations, possible contamination and any unsafe conditions.
• Owner or manager approval, safe access and scheduling constraints.

Questions for the answering company

Confirm its name, whether it handles your specific condition, who would attend, what a visit or assessment costs, and whether source repair is included. Request the proposed work and exclusions in writing.

Public utility and emergency concerns

This website is not Austin Water, a public utility or emergency services. Use the appropriate official channel for an immediate danger or a public water-system problem. Do not enter water or an unstable area to prepare a quote request.