What to do when you find water inside
A practical order for protecting people, recording damage and preparing a useful restoration call.
Read the guideAustin, Texas · Water restoration help
Get clear about the water, the damage and your next step. Discuss extraction, drying and cleanup for your home or business.
Independent referral website. Ask the answering provider to confirm its identity, your address and current availability.

01 / Match the work to the problem
Start with what happened. An indoor leak, outside water and a drain backup can call for different assessments and precautions.
Remove standing water and establish what is wet before planning the drying work.
Explore the service02 / Moisture in materialsA measured drying plan for walls, floors and other materials after accessible water is removed.
Explore the service03 / Water from outsideAssess outside-water intrusion with attention to contamination, safe entry and material removal.
Explore the service04 / Plumbing failuresCoordinate source repair and water mitigation after a burst pipe or failed supply connection.
Explore the service05 / Overhead leaksUnderstand a ceiling stain or active drip before a cosmetic repair conceals the problem.
Explore the service06 / Contaminated waterDiscuss suspected sewage or drain backup as a contamination issue before cleanup begins.
Explore the service07 / Kitchen & laundry leaksAssess water around a dishwasher, washing machine, refrigerator or water heater before replacing finishes.
Explore the service08 / Business propertiesPrepare a clear mitigation conversation for an occupied office, shop or managed property.
Explore the service
Equipment arranged to dry an exposed wall edge.
02 / Understand the process
Water can move beneath flooring and behind finishes. A useful restoration plan explains what is wet, what can remain and how progress will be measured.
Confirm who will repair the pipe, appliance, roof or other source.
Ask about affected rooms, contamination and concealed moisture.
Keep the readings and written scope before finishes are replaced.
03 / A clearer quote conversation
A restoration decision should come with a named company, a useful explanation and clear terms.
Prepare your call detailsAsk who will attend and whether they handle the reported water condition.
Clarify assessment fees, equipment, removal, repeat visits and exclusions.
Confirm which work belongs to a plumber, roofer or reconstruction contractor.
Availability, credentials, costs and insurance outcomes need direct confirmation.
04 / Local context
Find your named community, then confirm the full address. Some community pages cover only part of the municipality.
Indoor leaks and outside flooding are different situations. Use official information for road and flood conditions; arrange a property-specific assessment for damage inside.
05 / Useful reading
Practical guides for first steps, quote comparisons and drying questions.
Learning Center Austin restoration blogA practical order for protecting people, recording damage and preparing a useful restoration call.
Read the guideCompare the proposed work, assumptions and follow-up charges instead of relying on a single advertised price.
Read the guideThe source of the water changes safety, cleanup and the questions to ask an insurer.
Read the guide06 / Common questions
Understand this website’s role and what still needs to be confirmed directly.
This website is a referral publisher. Ask the company answering your call to identify itself and confirm who would assess or perform the work. Agree on scope, qualifications and terms directly with that provider.
No. Availability depends on the address, water condition and provider capacity. Confirm scheduling directly; a phone link does not promise immediate or round-the-clock attendance.
No. This is an independent restoration referral website. It is not the City of Austin or the Austin Water utility. Use your utility’s official channel for public water-system issues.
Ask your insurer about your policy and the cause of the loss. A restoration quote does not establish coverage, approval or payment.
Have your full address, the affected rooms and the source of the water ready. Ask about availability and the proposed work.